Free customer service hotline provided by Hong Kong banks for customers in mainland China.
Under normal circumstances, making a call from overseas to Hong Kong is considered an international long-distance call, which is very expensive. Have you ever felt heartbroken by the high international long-distance fees?
Don’t worry!
Many banks have opened free transfer hotlines to Hong Kong, which is simply the “ultimate weapon for saving money.” Customers can save international long-distance charges by calling these numbers and pay directly at the local rate. If it is free in the phone plan, then it is free to call.
Article updated in December 2024, with 17 banks, which is the latest and most comprehensive.
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HSBC Bank
Dial 95366 or 4008208828 in China, select a business type, enter the manual customer service, and inform the manual customer service to transfer. No matter what the machine says, just find a human to transfer.
HSBC Hong Kong phone calls with passwords cannot be made through transfers, otherwise the keys may not be recognized and the card may be locked. In this case, it is better to pay more international long-distance fees as protection money to avoid being locked. You may also have to go to the counter to deal with it.
Bank of China
In China, dial 95566 and tell the robot to transfer: “Transfer to BOC Hong Kong”, enter the roaming service, and enter the area code 852 of the area you need to contact.
You can also dial 4008002388
Livi Bank
Dial 4001200099 in mainland China
Ant Bank
Dial 4001023228 in China
Standard Chartered Bank
In China, dialing 4008427748 will prompt that the phone number has been changed, ignore it and don’t hang up. Wait for a while, and it will automatically transfer to the customer service phone. Select 3 for Mandarin, 2 for not in a sanctioned area.
However, Standard Chartered Bank often reminds you that there is a special accident in the system, suspends the service, and then hangs up your phone directly.
The customer service hotline of Standard Chartered Bank in Hong Kong is really an “efficient” system! Just by making a call, the system can quickly determine how much you need help before you even open your mouth, and then hang up mercilessly. It seems that their service tenet is: “Let you experience the feeling of helplessness in the shortest time!”. It’s not just a service call, but also a “spiritual growth” course!
CITIC International
Dial 4008425558 and 4006137975 in China
Cannot handle credit card issues.
The customer service hotline of CITIC International Bank of Hong Kong is like a “universal toolbox”, but it lacks the most important tool - credit card processing. You can use it to solve any problem, but they treat credit card problems as “absolute taboos”. This is really frustrating. Does their customer service manual say: “Credit card issues, do not touch”?
ICBC
Dial 95588 in mainland China, select 7 for more services, 7 for roaming services, 2 for overseas roaming, 1 for Hong Kong, China
CMB Wing Lung Bank
In mainland China, dial 4008822388
Hang Seng Bank
General inquiry phone 4001208282
Mainland China free line for credit card 24-hour customer service hotline 4001208833
China Construction Bank
Dial 4001995533 in China
OCBC Bank
4001200498 Phone for Premier Banking customers.
Fubon Bank
Dial 108001521090
Bank of Communications
Dial 95559 in China, # key service, 7 for other services, 1 for BOCOM Hong Kong
Bank of East Asia
Dial 4008427695 in China
DBS Bank
In mainland China, you can dial 4008427929
Other Banks
For example, China Merchants Bank Hong Kong Branch, Minsheng Hong Kong Branch, etc., you can directly call their mainland phone number and ask for a manual transfer.
With the help of this article, you will become a money-saving superhero! By simply calling the free customer service hotline of Hong Kong banks, you can easily save your wallet like Superman, and even use the money saved to travel around the world and enjoy the fun of “saving money travel”! Remember, saving money is your superpower!
Recommended reading
Basic knowledge of bank accounts and bank cards in Hong Kong
Detailed tutorial on how to avoid mistakes when using Hong Kong FPS
Hong Kong bank CHATS charges for US dollar and Euro transfers
Apply for a Hong Kong bank card by opening a bank account in Hong Kong
Transfer money from mainland China to Hong Kong for free
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