Free customer service hotline provided by Hong Kong banks for mainland China customers.
Normally, calling Hong Kong from overseas is considered an international long-distance call, which is very expensive. Have you ever felt the pain of high international long-distance fees?
Don’t worry!
Many banks have opened free transfer hotlines to Hong Kong, which is simply the “ultimate weapon for saving money.” Customers can save on international long-distance call charges by calling these numbers, paying only the local call rate. If it’s free in your phone plan, then it’s free!
Article updated in December 2024, covering 17 banks, making it the latest and most comprehensive guide.
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HSBC
In China, dial 95366 or 4008208828, select a business type, enter customer service, and inform the customer service representative to transfer the call. No matter what the machine says, just find a human; the transfer can only be done by a human.
HSBC Hong Kong phone calls with set passwords cannot be dialed through a transfer, otherwise the keys may not be recognized, leading to the card being locked. In this case, it’s better to pay some international long-distance fees as protection money to avoid the card being locked. You might even have to go to the counter to resolve it.
Bank of China
In China, dial 95566 and verbally instruct the robot to transfer you: “Transfer to Bank of China Hong Kong,” enter the roaming service, and enter the area code 852 of the region you need to contact.
You can also dial 4008002388
Livi Bank
Dial 4001200099 from mainland China
Ant Bank
In China, dial 4001023228
Standard Chartered Bank
In China, dialing 4008427748 will prompt that the phone number has been changed. Ignore it and don’t hang up. Wait a while, and it will automatically transfer to customer service. Select 3 for Mandarin, 2 for not in a sanctioned area.
However, Standard Chartered Bank often reminds you that there is a special system accident, suspends the service, and then hangs up the phone directly.
The customer service hotline of Standard Chartered Bank Hong Kong is truly an “efficient” system! Just make a call, and the system can quickly determine how much help you need before you even speak, and then hang up mercilessly. It seems that their service tenet is: “Let you experience the feeling of helplessness in the shortest possible time!”. It’s not just a service call, it’s also a “spiritual growth” course!
CITIC International
In China, dial 4008425558 and 4006137975
Cannot handle credit card issues. 4006137975 can now handle credit card issues. (Probably someone from CITIC Bank saw this complaint and turned over a new leaf.)
CITIC International Bank’s customer service hotline is like a “universal toolbox,” but it lacks the most important tool - credit card processing. You can use it to solve any problem, but credit card issues are considered an “absolute taboo.” This is frustrating, as if their customer service manual says: “Credit card issues, do not touch”?
Industrial and Commercial Bank of China (ICBC)
Within mainland China, dial 95588, select 7 for more services, 7 for roaming services, 2 for overseas roaming, 1 for Hong Kong, China
China Merchants Wing Lung Bank
In mainland China, dial 4008822388
Hang Seng Bank
General inquiry number 4001208282
Mainland China toll-free line for the 24-hour credit card customer service hotline 4001208833
China Construction Bank (CCB)
In China, dial 4001995533
OCBC Bank
4001200498 Phone number for Premier Banking customers.
Fubon Bank
Dial 108001521090
Bank of Communications
In China, dial 95559, press the # key for service, 7 for other services, 1 for Bank of Communications Hong Kong
Bank of East Asia
In China, dial 4008427695
DBS Bank
In mainland China, you can dial 4008427929
Other Banks
For example, China Merchants Bank Hong Kong Branch, China Minsheng Bank Hong Kong Branch, etc., you can directly call their mainland China numbers and ask for a manual transfer.
With the help of this article, you will become a money-saving superhero! By simply calling the free customer service hotline of Hong Kong banks, you can easily save your wallet like Superman, and even use the money you save to travel around the world and enjoy the fun of “saving money while traveling”! Remember, saving money is your superpower!
Recommended reading
Basic Knowledge of Bank Accounts and Bank Cards in Hong Kong
Hong Kong FPS Faster Payment System Detailed Usage and Pitfalls Tutorial
Hong Kong Bank CHATS US Dollar and Euro Transfer Fees
Apply for a Hong Kong Bank Card by Opening a Bank Account in Hong Kong
Transfer Money from Mainland China to Hong Kong for Free
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