Free customer service phone numbers provided by Hong Kong banks for customers in mainland China.
Normally, calling Hong Kong from overseas is considered an international long-distance call, which is very expensive. Have you ever felt the pain of high international long-distance fees?
Don’t worry!
Many banks have opened free transfer hotlines to Hong Kong, which is simply the “ultimate weapon for saving money.” Customers can save on international long-distance charges by calling these numbers and pay only local call rates. If it’s free in your phone plan, then it’s free to call.
Article updated in March 2025, with 18 banks, is the latest and most comprehensive.
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HSBC Bank
In China, dial 95366 or HSBC Overseas Study Financial Customer Service 4008208828, HSBC Greater Bay Area Customer Service 4009203827, select a business type, enter the manual customer service, and inform the manual customer service to transfer the call. No matter what the machine says, just find a human, a human is required for the transfer. Claim to be Premier.
Password-protected phones in HSBC Hong Kong cannot be dialed through transfer, otherwise the button may not be recognized, causing the card to be locked. In this case, it’s better to pay more for international long-distance calls as protection fees, to avoid having the card locked. You may even have to go to the counter to resolve it.
Bank of China
In China, dial 95566 and tell the robot to transfer to: “Transfer to Bank of China Hong Kong”, enter the roaming service, and enter the area code 852 of the area you want to contact.
You can also dial 4008002388
Livi Bank
Livi Bank, dial 4001200099 from mainland China
Ant Bank
In China, dial 4001023228
Standard Chartered Bank
In China, dialing 4008427748 will prompt that the phone number has been changed, ignore it and don’t hang up. Wait for a while, and it will automatically transfer to customer service. Select 3 for Mandarin, 2 for not in a sanctioned region.
4008888362 also works
However, Standard Chartered Bank often reminds you that there is a special system accident, suspends the service, and then hangs up your phone directly.
The customer service hotline of Standard Chartered Bank in Hong Kong is truly an “efficient” system! Just make a call, and the system can quickly determine how urgently you need help before you even open your mouth, and then hang up mercilessly. It seems that their service tenet is: “Let you experience the feeling of helplessness in the shortest time!”. Not only is it a service phone, but also a “spiritual growth” course!
CITIC International
In China, dial 4008425558 and 4006137975
Cannot handle credit card issues. 4006137975 can handle credit card issues now. (Maybe people from CITIC Bank saw this complaint and turned over a new leaf) It’s reversed again
The customer service hotline of CITIC International Bank in Hong Kong is like a “universal toolbox”, but it lacks the most important tool - the credit card processing function. You can use it to solve any problem, but credit card problems are regarded as “absolute taboos” by them. This is really frustrating. Does their customer service manual say: “Credit card issues, do not touch”?
Industrial and Commercial Bank of China
In mainland China, dial 95588, select 7 for more services, 7 for roaming services, 2 for overseas roaming, 1 for Hong Kong, China
CMB Wing Lung Bank
In mainland China, dial 4008822388
Hang Seng Bank
4001209188 (Hang Seng Preferred Banking)
General user inquiry number 4001208282
Mainland China free hotline for credit card 24-hour customer service hotline 4001208833
China Construction Bank
In China, dial 4001995533
4001205568 (Credit Card)
OCBC Bank
4001200498 Phone for Premier Banking customers.
Fubon Bank
Dial 108001521090
Bank of Communications
In China, dial 95559, # key service, 7 other services, 1 Bank of Communications Hong Kong
Bank of East Asia
In China, dial 4008427695
DBS Bank
In mainland China, you can dial 4008427929
Chiyu Banking Corporation
4001200882
Dah Sing Bank
4008427788/0755-81901281/4008828893 Roaming
Chong Hing Bank
4001200779
American Express Hong Kong
AMEX HK American Express Hong Kong American Express HK:
In China, dial 4008203737 and request to be transferred to Hong Kong AMEX (+85222772005)
American Express’s joint venture bank card clearing institution in China, LianTong (Hangzhou) Technology Service Co., Ltd., customer service phone: 4008203737 (customer service working hours: 7*24 hours)
China Merchants Bank Branch
For example, China Merchants Bank Hong Kong Branch, China Minsheng Bank Hong Kong Branch, etc., you can directly call their mainland China phone number and ask the staff to transfer the call.
China Merchants Bank Hong Kong CMB 4008896388 or 95555 transfer to China Merchants Bank Hong Kong (not CMB Wing Lung, see above for Wing Lung)
China Minsheng Bank Hong Kong
China Minsheng Bank Hong Kong CMBC 4008108899/95568 transfer to China Minsheng Bank Hong Kong
Fubon Bank Hong Kong
In Taiwan, you can dial +886-80-1855931/ 080-185-5931
In North China, you can dial +86-10-8008521090 / 010-8008521090
In South China and East China, you can dial +86-10-8001521090 / 010-8001521090
Other Banks
You can try calling their mainland China phone number and asking the staff to transfer the call, but it may not work.
Because all the banks that can be successfully transferred have been registered in the front.
- China Telecom calling Hong Kong without any prefix: 0.49 yuan/minute. Automatically added.
- China Mobile calling Hong Kong with the 17951 prefix: 0.39 yuan/minute.
- China Unicom calling Hong Kong with the 10193 prefix: 0.39 yuan/minute.
With the help of this article, you will become a money-saving superhero! Just by calling the free customer service hotline of Hong Kong banks, you can save your wallet as easily as Superman, and even use the saved money to travel around the world and enjoy the fun of “saving money travel”! Remember, saving money is your superpower!
Recommended reading
Basic Knowledge of Bank Accounts and Bank Cards in Hong Kong
Hong Kong Bank FPS Detailed Usage Guide to Avoid Pitfalls
Hong Kong Bank CHATS Fees for US Dollar and Euro Transfers
Applying for a Hong Kong Bank Card by Opening a Bank Account in Hong Kong
Transfer Money from Mainland China to Hong Kong for Free
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